# OnFire

Open-source ticketing for product teams. Customer portal, support dashboard, email, and AI on Cloudflare.

Full corpus (all pages, one document): https://onfire.pwp.sh/llms-full.txt

## Pages

- [OnFire — Open-source ticketing for product teams](https://onfire.pwp.sh/index.md) — An open-source, multi-tenant ticket system for product teams. Customer portal, support dashboard, email, and AI on Cloudflare Workers.
- [OnFire handbook](https://onfire.pwp.sh/docs/index.md) — Run, configure and integrate the current OnFire ticket system.
- [Access and roles](https://onfire.pwp.sh/docs/guides/access/index.md) — Separate role capabilities, live scope and support-agent membership.
- [Account API keys](https://onfire.pwp.sh/docs/guides/account-api-keys/index.md) — Grant exact REST operations and discover current effective contracts.
- [AI and knowledge](https://onfire.pwp.sh/docs/guides/ai/index.md) — Configure scoped providers, ordered task routes and structured knowledge.
- [MCP and WebMCP](https://onfire.pwp.sh/docs/guides/automation/index.md) — Choose remote OAuth delegation or authenticated dashboard browser tools.
- [Customer portal integration](https://onfire.pwp.sh/docs/guides/customer-portal/index.md) — Issue customer identities safely and proxy the portal without CORS.
- [Email intake and delivery](https://onfire.pwp.sh/docs/guides/email/index.md) — Configure product mail, threading, templates and the optional email agent.
- [Ticket types and forms](https://onfire.pwp.sh/docs/guides/forms/index.md) — Author product-owned type trees, immutable forms and internal states.
- [Product languages and translation](https://onfire.pwp.sh/docs/guides/languages/index.md) — Keep authored text, originals and customer-facing translations distinct.
- [Notifications](https://onfire.pwp.sh/docs/guides/notifications/index.md) — Configure personal destinations and inherited event policies.
- [Operations and recovery](https://onfire.pwp.sh/docs/guides/operations/index.md) — Check releases, inspect delivery state and preserve recoverable data.
- [Account security](https://onfire.pwp.sh/docs/guides/security/index.md) — Protect dashboard login with Passkeys, TOTP and bounded attempt limits.
- [Spam filtering and interface specifications](https://onfire.pwp.sh/docs/guides/spam-filter/index.md) — Verify genuine support intent and integrate decision or custom filtering APIs.
- [Ticket workflow](https://onfire.pwp.sh/docs/guides/tickets/index.md) — Numeric references, assignment, reply state, SLA and closure.
- [Deploy to Cloudflare](https://onfire.pwp.sh/docs/start/deployment/index.md) — Configure resources, build/runtime domains and ordered Worker releases.
- [Quick start](https://onfire.pwp.sh/docs/start/quickstart/index.md) — Run the local demo and configure your first customer intake.