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OnFire
中

Ticketing for
product teams.

Manage tickets, customer conversations, and email in one workspace. Self-host on Cloudflare, with access scoped to each product and team.

Get started View on GitHub

A look at the workspace

Ticket guide
Interactive example
Tickets/Open ticketsSample data

Open tickets

24
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3 of 24 open tickets
#1048

Help connecting our custom domain

Processing48 min to reply
MC
Maya Chen12 min ago

We added the DNS record yesterday, but the custom domain still shows as pending. Could you take a look?

Assigned to Alex Morgan
AM
Alex MorganSupport agent

I checked the record. The hostname has an extra prefix — remove it, save the change, then select Verify again. I’ll keep this ticket open while you try.

Customer replies and team context, together.

Explore the handbook

Setup, daily operations, and integration details.

All documentation

Ticket workflow

Assignment, replies, SLA deadlines, and closure.

Teams & permissions

Roles and access across tenants, products, and teams.

Ticket types & forms

Type trees, routing, and versioned customer forms.

Email

Inbound mail, reply threading, and delivery providers.

AI & knowledge

Request screening, reply drafts, and translation.

APIs & automation

Scoped account keys, OAuth MCP, and WebMCP.

Run your own instance

Apache 2.0 licensed. The deployment guide covers resources, migrations, and domains.

Deploy
Clone the repository git clone https://github.com/backrunner/onfire.git