Meet customers where they are
A focused portal inside your product, or a familiar email thread. Both lead to the same ticket history.
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OPEN SOURCE. BUILT FOR PRODUCT TEAMS.
Great support.
Less friction.
From the first question to the final fix. Bring your customers, conversations, and team together in one calm workspace.
Explore the workspace
Tickets
Open tickets
All tickets 24Assigned to me 8Replied 6
⌕ Search tickets…
MC
Help connecting our custom domainMaya Chen · #TK-1048
×We added the DNS record, but our custom domain still shows as pending. Could you help us check the next step?
Alex Morgan12 minutes ago
Your DNS record looks right. Please remove the proxy while we verify the domain, then select Verify again.
Multi-tenant by designEnglish & ChineseCloudflare nativeApache 2.0 licensed
ONE CONTINUOUS CONVERSATION
Every request has a clear next step.
Keep context with the ticket, even as the conversation moves between your product, the inbox, and your team.
Give your team the full picture
Rich replies, private notes, clear ownership, and SLA deadlines. Everything you need to move a request forward.
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Close the loop with confidence
Translate replies, notify the right people, and follow up with automatic closure after customer inactivity.
✓Replied
ROOM TO GROW
Simple on the surface. Capable underneath.
One system. Clear boundaries.
Five roles with live tenant, product, and team scope. Keep customer data and administration in the right hands.
Explore the guide →Forms that remember their history.
Build ticket type trees and publish immutable form versions. Old tickets keep the exact form their customer submitted.
Explore the guide →AI with a place in the workflow.
Screen requests, find knowledge, draft replies, and translate. Choose your providers with scoped credentials and fallback routes.
Explore the guide →Automation with explicit permission.
Connect MCP clients through OAuth and granular grants. Browser WebMCP tools use the same live session and API permissions.
Explore the guide →FITS YOUR STACK
Bring the services you trust.
Use your own AI models, email providers, and notification channels. Configure them per product as your needs evolve.
◌Language modelsOpenAI · Anthropic · Google · xAI · DeepSeek
✉Email deliveryResend · SendGrid · Mailgun · SMTP
◎NotificationsSlack · Discord · Telegram · Feishu · WeCom
MAKE IT YOURS
A better place for your next ticket.
Run OnFire locally, connect your first product, then deploy on your own Cloudflare account.
Clone the repository
git clone https://github.com/backrunner/onfire.git